Choose order notifications

What to do

1. 01

   Choose Mail, Sms or Push Notification for the channel you want to manage.

2. 02

   Find the order event you want to notify customers about.

3. 03

   Switch that event on or off and enter the message in its text field.

4. 04

   Select Save. Review each channel separately so that customers receive the messages you intend.

What you should see

Good to know

• Order alerts and promotional campaigns serve different purposes. Use Growth → Push campaigns for a separate promotional message.
• Write short, clear messages that tell customers what happened to their order.

Need help?

• No phone alert? Ask the recipient to enable notifications for the app. For missing email or SMS, check the connected service settings.

Next steps