SuqvaHelp centre
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Help centre/Help

Help

Contact support

Find the right contact for a store order or assistance with the platform.

Step-by-step guide
Where to go

Help centre → Contact support; Admin → Help centre

Choose a contact

APPCART SUPPORTSupport tickets ↗Ask for help with the platform.EMAILsupport@appcart.ioWrite to the support team.STORE ORDERSContact the store ↗Products, orders, delivery and returns.STORE PHONE+44 7853 821809For questions about your store order.

What to do

  1. 01

    For a product, order, delivery, return or payment question, contact the store. Keep your order number ready.

  2. 02

    Store owners and staff can use AppCart Support tickets for help using the platform. Sign in to the support portal if asked.

  3. 03

    Describe the screen, what you were trying to do and what happened. Add a screenshot with personal details hidden when useful.

  4. 04

    For email assistance, write to support@appcart.io. Include your store website address and the subject you need help with.

  5. 05

    Open the order journey guide for the main delivery and pickup steps. Administrators can also sign in to Admin → Help centre → Order process for the detailed reference.

What you should see

You reach the store or AppCart support with the information needed to understand your question.

Good to know

  • Never send passwords, verification codes or full card details in a ticket, email or screenshot.
  • Open Full order process in the help centre sidebar to view payments, stock, delivery, pickup, cancellations and refunds.

Need help?

  • Cannot find a previous reply? Sign in to the support portal with the account used for your ticket, or check your email inbox and junk folder.
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Try “add product”, “order” or “delivery”.

Screen example. Select Close or press Escape to return to the guide.