Sales & customers
Record returns and check refunds
Handle the physical goods and the financial adjustment as separate, traceable decisions.
Where to go
Admin → Orders & sales → Returns
What to do
- 01
Open Returns and select Add Return.
- 02
Enter the return date and reference, choose the customer and attach supporting information when needed.
- 03
Choose the product and its correct variation. Enter the returned quantity, unit cost and any applicable discount or tax.
- 04
Write the reason for the return and review the line totals before selecting Save.
- 05
Check the saved return record. Handle any customer refund through the appropriate payment or credit process and confirm the result separately.
What you should see
A return record is saved with the customer, products, quantities and reason.
Good to know
- Check the original order and your store’s return policy before accepting a return.
- Recording a return does not by itself confirm that money has reached the customer. Check the refund separately.
Need help?
- Wrong quantity? Confirm the product variation and inspect the returned goods before saving.
- Customer asking about a refund? Check the payment or credit record and explain its status.
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