Manage online orders

What to do

1. 01

   Filter orders by the available date, status or customer fields.

2. 02

   Open an order and review items, selected variants, totals, address, fulfilment method and payment state.

3. 03

   Confirm or reject according to your operational process and the permitted status actions.

4. 04

   Assign a courier for delivery when the order is ready for that stage.

5. 05

   Monitor progress and verify completed fulfilment and payment status.

What you should see

Good to know

• Paid, delivered and returned are different states; do not treat one as proof of the others.
• Avoid duplicate manual processing when a customer reports a slow response; locate the existing order first.

Need help?

• Order not visible? Check date/status filters and role permission.
• Courier cannot see it? Check the assignment, courier account status and order stage.
• Unexpected total? Inspect tax, coupon, shipping and selected variant on the saved order.

Next steps