Sales & customers
Assign delivery staff
Connect eligible orders with the courier who will fulfil them.
Where to go
Admin → Orders & sales → Online orders; People → Couriers
What to do
- 01
Open People → Couriers and check the courier account is Active and assigned to the order’s delivery area.
- 02
Open a confirmed delivery order and review its address and current status.
- 03
Choose the courier from the assignment control.
- 04
Ask the courier to refresh Orders in the delivery app and review the delivery details.
- 05
Check that the correct courier is assigned before handing over the goods.
What you should see
The selected courier can find the assigned order in the delivery app’s active work list.
Good to know
- Assign a courier to a confirmed delivery order or an order already On the way. Pickup orders do not use a courier.
- Use an active courier account in the same delivery area as the order. Customer accounts cannot be selected as couriers.
- Completed, cancelled, rejected and returned orders cannot receive a courier assignment.
- An assignment and a notification are separate: couriers should refresh their work list to check assigned deliveries.
Need help?
- Courier cannot be selected? Check the account status, its delivery area and the order status.
- Order missing from the courier’s list? Confirm which courier is signed in, refresh Orders and check the order’s latest status.
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