Help
Continue after a connection problem
Recover a shopping or delivery task without repeating an order or losing track of its status.
Website, customer app or delivery app → The screen where the connection stopped
What to do
- 01
Check that your device has an internet connection. If necessary, switch between Wi-Fi and mobile data.
- 02
Read the message on the screen. Use Try again or the retry control where shown to load the information again.
- 03
In the customer app, keep a profile or address form open while you reconnect so you can review your draft before saving.
- 04
If placing an order or making a payment stopped partway through, open Order History and check the latest order and payment status before confirming again.
- 05
If a courier delivery action stopped partway through, refresh the order details and confirm its recorded status before trying the action again.
- 06
If the result is still unclear, contact the store with the order number and explain the action you were taking.
What you should see
You can continue from the latest confirmed information and avoid repeating an action whose result is uncertain.
Good to know
- Previously loaded information in the mobile apps may remain visible during a connection problem. Refresh it before relying on price, stock or order status.
- The website installed on a phone can show its offline page. Live products, account information, checkout and payments require a connection.
- Do not repeatedly tap Confirm Order, payment, cancellation or delivery-completion buttons while a request is in progress.
- A message about a failed connection does not by itself tell you whether a payment or order action completed. Check its recorded status.
Need help?
- Information still will not load? Retry after the connection returns and contact the store if the problem continues.
- Asked to sign in again? Use your own account, then reopen the relevant order or form.