Sales & customers
Pickup locations
Offer collection from active outlets linked to the right area.
Where to go
See the journey from order to deliveryView diagram →Admin → Settings → Pickup locations; Store preferences → Pick up
What to do
- 01
Enable pickup in Store preferences when collection is offered.
- 02
Create the outlet with name, address, latitude/longitude and contact details.
- 03
Associate the outlet with the intended delivery area and set its status.
- 04
At checkout choose Pick Up, select an outlet and verify the summary.
What you should see
Eligible outlets appear as collection choices. The order records pickup rather than customer-address delivery.
Good to know
- Do not advertise collection at a branch that is inactive or cannot fulfil the order.
- An outlet address does not automatically define all delivery coverage.
- Review how pickup affects the quoted charge rather than reusing a delivery estimate.
Need help?
- No pickup option? Check the store switch.
- No location listed? Check outlet status and linked area.
- Wrong address on order? Verify the chosen outlet and saved record.
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